Dear customer,
In order to solve your video streaming problem it is necessary to follow the next steps:
Windows OS
1. Press "Start"
2. Press "Run"
3. At the "Open" please fill - tracert.exe 212.150.236.135
4. You will receive the following:
C:\>tracert 212.150.236.135
Tracing route to 212-150-236-135.barak.net.il [212.150.236.135]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms sbserver.or-tec.local [192.168.16.2]
2 <1 ms 1 ms <1 ms 192.168.1.254
3 10 ms 9 ms 12 ms bk6-lns-9.013bk.net [212.29.206.139]
4 11 ms 10 ms 11 ms 212.29.206.142
5 11 ms 11 ms 15 ms 62-90-56-82.barak.net.il [62.90.56.82]
6 17 ms 14 ms 12 ms gi7-1.bk1-acc5.013bk.net [62.90.133.198]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
This trace may take up to 30 hops
Mac OS
1. From your hard-drive, open the Applications folder, and click to open the Utilities folder
2. Double-click Terminal
3. Enter Traceroute 212.150.236.135
It should look like that
Welcome to Darwin!
Macintosh~osX $ traceroute 212.150.236.135
traceroute to 212.150.236.135 (212.150.236.135), 64 hops max, 40 byte packets
1 sbserver (192.168.16.2) 0.987 ms 0.397 ms 0.348 ms
2 * * *
The following steps were created using Mac OS X.
For earlier operating systems, you will need to download and run a third party utility.
1. Press "The Upper Left Corner"
2. Choose "Edit"
3. Press "Mark"
4. Select "The desired text window"
5. Press "The Upper Left Corner - again"
6. Choose "Edit"
7. Press "Copy"
8. Close the Windows by typing "Exit" followed by the "ENTER" key
9. Paste your clipboard to the email by pressing "ctrl+V"
The above info you are providing us, will help solving the streaming issues as soon as possible.
Thanks,
JerusalemOnline
If you are still having trouble with the video streaming - Please
let us know