In light of the recent complaints about extremely long lines at Ben-Gurion Airport’s passport control, the Israel Airports Authority promised to try to prevent this unpleasant experience from happening again. “The Ben-Gurion Airport team learns new things every day,” said the manager of the IAA security department.
Watch: Long lines at passport control
After the complaints about long lines at Ben-Gurion Airport’s passport control, the Israel Airports Authority promised to learn from these incidents and try to prevent them from happening in the future. “The Ben-Gurion Airport team learns new things every day and we are doing everything to reduce the lines,” said Rami Nir, the manager of the IAA security department.
Passengers who flew into Israel over the past few days reported congestion and overcrowding, especially in the passport control area. They said that the Israeli Interior Ministry did not have enough passport control agents at the counters for Israeli passport holders.
Lines at passport control Photo credit: Yossi Zamir/Flash 90
“[We’re] in the middle of summer,” Nir said. “It needs to be taken into account that to tend to 2.5 million passengers a month is not something that should be taken for granted. Despite the preparations, we must be patient and use the pre-flight services.”
When asked whether the number of passport control agents was reduced intentionally in order to encourage the Israeli public to start using biometric passports, Nir said the question should be directed to the passport control officials. He also said that the IAA certainly does not have such an interest.