An American Airlines passenger burst into tears after being attacked by one of the flight attendants while her baby was in her arms. The attendant was fired.
Following the United Airlines scandal, another disturbing incident occurred on an American Airlines flight. In a video published this morning (Saturday), a passenger on a flight from San Francisco is seen crying with a baby in her arms after being attacked by one of the flight attendants.
According to passengers on the flight, the attendant hit the woman while she was holding her baby. “OMG! AA Flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby,” posted passenger Surain Adyanthaya on Facebook. “Then he tried to fight a passenger who stood up for her.”
In an official statement, American Airlines stated: “What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident…The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care.”
The statement added that the flight attendant “has been removed from duty” while the company is investigating the incident.